This is a courtesy translation. The Spanish version is the official one and prevails in case of any discrepancy, under Colombian law.
1. Provider identification
The service is provided by Tu Mascota ID, a Colombian brand that operates the website tumascotaid.com. You can contact us through these channels:
- Email: hello@tumascotaid.com
- WhatsApp: +57 312 880 1380
Email is the official channel for requests, complaints, claims, warranty requests and notices related to these terms.
2. Definitions
- Tag: the physical accessory with a QR code and/or NFC chip that is attached to the pet's collar.
- Code: the unique identifier printed on each tag, which links to a profile.
- Profile: the public page shown when the tag is scanned.
- User: the adult natural person who creates an account and activates one or more tags.
- Visitor: whoever scans a tag, without needing an account.
3. Purpose of the service
Tu Mascota ID offers identification tags linked to a digital profile. When someone scans the tag, they see the information the user chose to publish about their pet and can contact them. The platform also allows recording health information and, if the user authorizes it, lets a veterinary clinic upload verified visits and vaccinations.
4. Nature and limits of the service
The tag is not a tracking device or a GPS. It emits no signal, has no battery and cannot locate the pet by itself. A location is recorded only when a person finds the pet and voluntarily scans the tag with their phone. If nobody scans it, there is no location to show.
As a consequence:
- The location shown is where the person who scanned was, not necessarily where the pet is right now.
- Accuracy depends on whether the visitor authorizes their phone's GPS. If not, the location is only approximate at city level and may be wrong.
- We do not guarantee the recovery of any pet. The service increases the chances that you will be contacted, but it is neither insurance nor a search service.
4.1. It does not replace veterinary care
The health information on the profile is for reference and quick consultation only. It does not constitute diagnosis, prescription or veterinary advice and does not replace a consultation with a professional. In an emergency, always go to a veterinary clinic.
Records marked as "verified" are those uploaded by a clinic linked to the account; the others, including photos of the vaccination card, are uploaded by the user and are not validated by us. We are not responsible for the accuracy, validity or truthfulness of clinical information uploaded by the user or a third party.
5. User account
- You must be over 18 and provide truthful, up-to-date information.
- Sign-in is done through a single-use code or link sent to your email. You are responsible for the security of your email: whoever has access to it will be able to enter your account.
- You are responsible for all activity carried out from your account.
- Notify us immediately of any unauthorized use.
6. Tag activation and use
Each tag is activated only once, by linking it to a pet from your account. A code that has already been activated cannot be claimed by another person. If you lose the physical tag, report it so we can deactivate or reassign the code.
You can edit, hide or delete your pet's profile at any time. When hidden, whoever scans the tag will no longer see your contact details.
7. Content you publish
You retain ownership of the photos and texts you upload. You grant us a limited, non-exclusive, royalty-free license to store and display them for the sole purpose of providing the service: showing your pet's public profile and your account features.
You agree not to publish:
- Personal data of third parties without their authorization.
- Illegal, offensive or misleading content, or content that infringes copyright.
- False information about the pet or its health.
We may remove content that breaches these rules or the law, with prior notice where possible.
8. Service availability
We work to keep the platform continuously available, but we do not guarantee uninterrupted or error-free operation. The service depends on an internet connection and on external infrastructure providers, and may be suspended for maintenance, technical failures or force majeure. When foreseeable, we will give reasonable advance notice.
9. Purchase, price and shipping
Tags are purchased through the channels we announce on the site or via WhatsApp. Prices are stated in Colombian pesos (COP) and include applicable taxes, unless otherwise indicated. Before you confirm your order we will inform you of the total price, shipping costs and estimated delivery time.
9.1. Right of withdrawal
For distance sales, article 47 of Law 1480 of 2011 allows you to withdraw within five (5) business days after delivery, returning the product in the same condition in which you received it. We will refund the money within thirty (30) calendar days; return shipping costs are borne by you.
Please note that the same law excludes from withdrawal goods made to your specifications or clearly personalized. If your tag was engraved or personalized with your pet's details, the right of withdrawal does not apply, without prejudice to the legal warranty.
9.2. Legal warranty
All tags carry the legal warranty provided by Law 1480 of 2011 against manufacturing or quality defects. It covers repair, replacement or refund, as chosen under the law. It does not cover normal wear and tear, or damage resulting from misuse, bites, impacts or extreme exposure. To claim it, write to us at hello@tumascotaid.com.
9.3. Payment reversal
Where article 51 of Law 1480 of 2011 applies, you may request a payment reversal in the cases provided there (fraud, product not received, defective or unrequested product), within five (5) business days after becoming aware of the event.
10. Veterinary clinics
Clinics that use the professional module access only the pets registered as their patients, under the subscription and conditions agreed with each clinic. The clinic is responsible for the accuracy of the clinical information it records and for its staff's use of access credentials.
11. WhatsApp messages
If you give permission to receive WhatsApp messages, we will send you through that channel, on behalf of your veterinary clinic, confirmations and reminders of appointments, vaccinations, check-ups and deworming, and other service messages. If your clinic has connected its own WhatsApp number to the platform, the messages you exchange with that number may also be managed from the clinic's panel. We never use WhatsApp to send you third-party advertising.
You can stop receiving these messages whenever you want: reply "BAJA" or "STOP", use the opt-out button included in the message, or turn off the WhatsApp permission in your account.
WhatsApp is a service of Meta Platforms, Inc. and WhatsApp LLC. Its use is also governed by the terms and the privacy policy of WhatsApp. The processing of the data in these messages is explained in section 12 of our Personal Data Processing Policy.
12. Liability
We provide the service with professional diligence. Within the limits permitted by Colombian law, we are not liable for:
- The loss, straying, injury or death of a pet.
- The conduct of third parties who scan the tag, including their decision to contact you or not.
- Any use a third party makes of the information you chose to publish.
- Interruptions attributable to external providers, to your connection or to force majeure.
Nothing in these terms limits the non-waivable rights that Colombian law grants you as a consumer.
13. Suspension and termination
You can close your account whenever you want by writing to us. We may suspend or terminate the access of a user who seriously breaches these terms or uses the platform for unlawful purposes, informing them of the reason.
14. Intellectual property
The brand, logo, site design and software are our property or we hold a license to use them. Their reproduction or use without written consent is not authorized.
15. Changes
We may update these terms. Substantial changes will be communicated by email or through a visible notice on the site before they take effect. Using the service after that date implies acceptance.
16. Governing law and disputes
These terms are governed by Colombian law. Any dispute will be submitted to the competent courts of Colombia. As a consumer, you may also go to the Superintendence of Industry and Commerce.
17. Personal data
The processing of your personal data is governed by our Personal Data Processing Policy, which forms an integral part of these terms.